REFUND & CANCELLATION POLICY
Order Cancellation
We accept the cancellation of an order before the product is delivered or manufactured. In such a case, you will be eligible for a full refund. However, once the product has been shipped, we are unable to cancel your order.
Returns (if any)
We accept returns. Buyers are entitled to request a refund within 30 days of receiving the item. Please note that for returns unrelated to product quality (such as a change of mind or personal preference), you may contact our customer service team within 14 days of receipt to arrange a free return or exchange; beyond the 14-day window, the customer is responsible for return shipping costs, the amount of which depends on the chosen courier service. Additionally, returns due to quality issues are covered by a free return guarantee within the 30-day period; please contact customer service to handle such returns or exchanges.
To be eligible for a return, the product must be unused and in the same condition as when you received it. It must also be in its original packaging. Additionally, a receipt or proof of purchase is required for returns. Please refrain from returning the purchase directly to the manufacturer.
The customer will be charged a maximum of one shipping fee when returning the product (this applies to all returns). There is no restocking fee for returning the product to the consumer.
Refund (if any)
Once your return has been received and inspected, we will send you an email to confirm receipt. We will also notify you whether your return is approved or rejected. Once approved, your refund will be processed and automatically credited to your credit card or the original payment method within a specified number of days.
Late or Missing Refund (if any)
If you have not received your refund, please first check your bank account. Then contact your credit card company as it may take some time for the refund to be officially posted. After that, contact your bank since it often takes some time for the refund to be reflected. If you've done all these and still haven't received your refund, please contact us at Cambistfx001@outlook.com.
Shipping Fee Responsibility
In the case where the return is caused by our reasons, like the goods received being damaged or not in line with the order details, the consumer is not required to bear the shipping fee. But for returns that are not related to quality issues, the customer must cover the shipping costs.
Contact Customer Service for Return Address
For return arrangements, please note the following:
The default return address for shipments within the United States is 4574 Oakmound Drive, Chicago, IL 60603, USA.
If you are located outside the United States, please contact our customer service team at Cambistfx001@outlook.com in advance to obtain the designated local return address.
The default return address for shipments within the United States is 4574 Oakmound Drive, Chicago, IL 60603, USA.
If you are located outside the United States, please contact our customer service team at Cambistfx001@outlook.com in advance to obtain the designated local return address.
Should you have any other questions about the return process, feel free to reach out to the above email for assistance.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.